Shipping policy

Shipping Policy

Thank you for shopping with us! We work with trusted global fulfillment partners to ensure your order arrives safely and on time. Please review our Shipping Policy for details on processing times, delivery estimates, tracking, and more.

1. Order Processing Time

All orders are processed within:

1–3 business days for most products
Up to 5 business days during high-volume periods or for custom items

Orders are not processed on weekends or public holidays.

2. Shipping Times

Our products are shipped directly from our international fulfillment centers. Estimated delivery times are:

Standard Shipping

United States: 8–18 business days
Canada: 10–18 business days
UK & EU: 7–15 business days
Australia & New Zealand: 7–18 business days
Rest of the World: 10–25 business days

Delivery times may vary depending on customs clearance, local postal services, or unforeseen delays outside our control.

3. Tracking Information

Once your order is shipped, you will receive a tracking number within 2–5 days.

Tracking updates may take 24–72 hours to appear in the system.

4. Split Shipments

Because we work with multiple fulfillment centers and suppliers, your order may arrive in multiple packages.
This is normal and does not affect shipping costs.

5. Shipping Fees

Shipping fees are calculated at checkout based on your location and the products ordered.
We occasionally offer shipping promotions.

6. Incorrect Address Policy

Customers are responsible for providing a complete and correct shipping address.

If a package is returned due to an incorrect or incomplete address:

We can reship the item for an additional shipping fee
Refunds are not available for incorrectly addressed orders

7. Customs, Duties & Taxes

International orders may be subject to customs fees, import taxes, or duties, depending on your country’s regulations.

These charges are not included in our prices
Customers are responsible for any applicable customs fees

If customs refuses or disposes of the shipment, we cannot issue a refund.

8. Delayed or Lost Shipments

A package is considered lost if it has no tracking updates for 30 consecutive days (45 days for some destinations).
We will then offer a free replacement or a full refund.

Delays caused by the courier, customs, weather, or other factors outside our control do not qualify for refunds.